Applicable Products

Citrix Workspace App 1904 for Windows and later.

Objective

• This release requires .NET Framework Version 4.6.2 or later. If you are trying to install or upgrade to Citrix Workspace app 1904 or later and the requisite version of the .NET Framework is not available on your Windows system, the Citrix Workspace app installer will download and install the required version of the .NET Framework.
  Note: If you are trying to install or upgrade Citrix Workspace app with non-administrator privileges and.NET Framework 4.6.2 or greater is not present on the system, the installation fails.
• This release requires Microsoft Visual C++ Redistributable 14.16.27012.6 or later. Starting with Version 1904, Microsoft Visual C++ Redistributable individual binaries are no longer packaged with the Citrix Workspace app installer. Instead, the Citrix Workspace app installer includes the Microsoft Visual C++ Redistributable 14.16.27012.6 installer. When you install Citrix Workspace app, the Citrix Workspace app installer checks whether the Microsoft Visual C++ Redistributable package is present on the system and installs it if necessary.

Troubleshooting issues with installing the .NET Framework

• The minimum required version of the .NET Framework is not installed before installing Citrix Workspace app
  The Citrix Workspace app installer downloads the .NET Framework Version 4.6.2 installation package from Microsoft and then installs it. This process might take several minutes.
  

• The following error message appears when you launch the Citrix Workspace app installer.
  This dialog appears during network issues. You must have active Internet connectivity. Check your internet connection and try again.

• The following error message appears when you launch the Citrix Workspace app installer.
  Installing the .NET Framework requires administrator privileges. Run the Citrix Workspace installer as an administrator by selecting Run as Administrator.

• The following message appears after you install Citrix Workspace app.
  In some scenarios, you must restart your system your system for the installation to complete. Click Yes to restart your system.
  Note: If you click No, the following error message appears when you try to launch Citrix Workspace app. Restart your system to complete the .NET Framework installation and changes to take effect.
  Troubleshooting issues with installing the Microsoft Visual C++ Redistributable

• The minimum required version of the Microsoft Visual C++ Redistributable package is not installed before installing Citrix Workspace app.
  The Citrix Workspace app installer installs the Microsoft Visual C++ Redistributable using the installation package bundled with the Citrix Workspace app installer. This process might take several minutes.
  

• The following error message appears when you launch the Citrix Workspace app installer.
  Installing the Microsoft Visual C++ Redistributable package requires administrator privileges. Run the Citrix Workspace installer as an administrator by selecting Run as Administrator log on as an administrator to install the Microsoft Visual C++ Redistributable package manually.
  

Additional Resources

1. For information about .NET Framework 4.6.2 system requirements, see the related Microsoft article.
2. To manually download and install the required version of the .NET Framework, see the related Microsoft article.
3. For additional information about .NET Framework 4.6.2, see the related Microsoft blog.
4. Microsoft Visual C++ Redistributable packages can be downloaded here.

downloadWhy can't I download this file?

1. Go to this location on your storefront server: C:inetpubwwwrootCitrixRoamingWeb.config
2. Open the web.config file using Notepad++ (this will make it easy to replicate the changes)
3. Search for the stale store entry in the file and remove all.
4. Once we have removed all the entries for the third stale store, run iisreset and test if you are still seeing the third store on workspace app.
5. Also validate from your storefront server by opening the browser and hitting this url: https://storefrontserverFQDN/Citrix/Roaming/accounts , this will ask you to open/save an XML file and in this you need to validate that no entries for that removed store are present.

Citrix Web Workspace Portal

Citrix Workspace Web Download

6. If you run into any issues with storefront after the above change, we can revert back to previous web.config file and run iisreset to get it to previous state.

Citrix Web Interface Workspace Control

Problem Cause

Stale store entry present in the C:inetpubwwwrootCitrixRoamingWeb.config for the removed store